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7 days a week from 8am-11pm ET, we have real humans ready to answer your questions and walk you through the enrollment process. Se habla Español.

So, drop us a line, give us a ring, follow us on social media, or send us a singing telegram. We love hearing how we can make Prosper work better for you.

También, nuestros agentes se habla Español. And they’re pretty good in Spanglish, too.

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For Prosper Wireless customers
Check out our FAQs for the most common questions.
What is ACP?

The Affordable Connectivity Program (ACP) is a federal government program that allows qualified low-income households to get discounted access to broadband.

How much does it cost?

High-speed data is free from Prosper Wireless for households qualifying for ACP.

Why should I choose Prosper Wireless for my ACP benefits?

Because we’re the best! Seriously though, we are customer and technology-focused so we truly care about your experience with us. In addition to providing you with a high-quality device, we pride ourselves on our customer service. If you have any trouble enrolling or need tech support on how to use your tablet we’re here to help, 7 days a week.

We also create custom content for our customers that makes life easier and more fun. (have you checked out our monthly Sweepstakes yet?) Make sure to check your device often as we’re always inventing new reasons for you to prosper with us.

How much data do I get?

You get unlimited data. Our basic free plan includes unlimited data, with the first 8GB of monthly data unthrottled. You can choose to upgrade to 10GB of data for only $1 a month.

How is the data delivered?

Your data is delivered through a mobile network to your device on one of the nation’s largest 4G LTE/5G networks. So you will be online wherever you go.

What devices are available with the Affordable Connectivity Program?

A SIM card is available for free, which allows you to connect any mobile device (tablet or smartphone) to the internet. Please note, the SIM card does not support voice calling at this time, only Internet access. Our customers can easily use free web-based calling applications such as Zoom or Google Meet to make calls.

For an additional $11, qualifying households can purchase an Android(™) tablet with an 8” color screen, perfect for accessing the Internet from home or on to go.

How do I qualify to get a tablet?

If you are already a recipient of a federal benefit program such as SNAP, WIC, Medicaid, SSI, Student Pell Grants, TANF, Veterans Benefits, Housing Assistance, you are probably eligible for the ACP program. You may also qualify based on income level. You can see more about the program here, or complete an easy online application for instant approval.

I need help with something else. Can I call you?

Yes! Our industry-leading customer support team (real humans) is available 7 days a week, 8am-11pm EST.

Please reach out at (800) 611-6206 or email us at help@prosperwireless.us. We’ll get back to you promptly.

I signed up and ordered my tablet or SIM card online. When will I get it?
Will I get a bill?
How do I keep my account active?
How can I update my contact information, such as email, phone number, home address or shipping information?
How do I activate my tablet when I receive it?
My SIM card doesn’t work on my phone.
My tablet only works on Wi-Fi and not mobile data.
Can I use my tablet as a hotspot for other devices?