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The Affordable Connectivity Program (ACP) is a federal government program that allows qualified low-income households to get discounted access to broadband.
High-speed data is free from Prosper Wireless for households qualifying for ACP.
Because we’re the best! Seriously though, we are customer and technology-focused so we truly care about your experience with us. In addition to providing you with a high-quality device, we pride ourselves on our customer service. If you have any trouble enrolling or need tech support on how to use your tablet we’re here to help, 7 days a week.
We also create custom content for our customers that makes life easier and more fun. (have you checked out our monthly Sweepstakes yet?) Make sure to check your device often as we’re always inventing new reasons for you to prosper with us.
You get unlimited data. Our basic free plan includes unlimited data, with the first 8GB of monthly data unthrottled. You can choose to upgrade to 10GB of data for only $1 a month.
Your data is delivered through a mobile network to your device on one of the nation’s largest 4G LTE/5G networks. So you will be online wherever you go.
A SIM card is available for free, which allows you to connect any mobile device (tablet or smartphone) to the internet. Please note, the SIM card does not support voice calling at this time, only Internet access. Our customers can easily use free web-based calling applications such as Zoom or Google Meet to make calls.
For an additional $11, qualifying households can purchase an Android(™) tablet with an 8” color screen, perfect for accessing the Internet from home or on to go.
If you are already a recipient of a federal benefit program such as SNAP, WIC, Medicaid, SSI, Student Pell Grants, TANF, Veterans Benefits, Housing Assistance, you are probably eligible for the ACP program. You may also qualify based on income level. You can see more about the program here, or complete an easy online application for instant approval.
Yes! Our industry-leading customer support team (real humans) is available 7 days a week, 8am-11pm EST.
Please reach out at (800) 611-6206 or email us at firstname.lastname@example.org. We’ll get back to you promptly.
You should expect your shipment in 5-7 business days via US Postal Service. We’ll send a shipping confirmation to your email.
Nope! Your Prosper Wireless service is completely prepaid, so you won’t be billed on a monthly or yearly basis for anything.
As long as you use mobile data on your ACP tablet, mobile phone or SIM card every 30 days, your service will continue. If you sometimes use your tablet on a Wi-Fi network, please switch the Wi-Fi on and off at least once per month to continue connecting to our network and maintaining your free benefit.
Please contact customer care to update your contact information.
Your device should come activated. If it doesn’t turn on or have internet access when you turn it on, please contact our customer care team.
Please contact our customer care team for troubleshooting using your SIM card with your phone.
Please try turning your device off and back on again. If that doesn’t work, please contact our customer care team.
It depends on your plan. Our new Unlimited Plus plan supports the hotspot feature for only $20 per year (that’s $1.67 per month!). Please reach out to our customer care team if you’d like to upgrade your plan to unlock the hotspot feature.